If ALL else fails, PLEASE power your system down. TURN IT OFF!
If you have a battery cutoff switch
(located in the bottom Left-hand corner of the alarm panel- the box, not the keypad) you will see a Green LED light (only if it is on) and a toggle switch. Simply flip the switch to the OFF position. They were installed in almost all of our panels since 2004.If you have an older system
, you will have to unplug the plug-in transformer. It is generally located in the basement, next to the electrical panel (Circuit Breaker box). Once you unplug the transformer, you will have to open the alarm panel (a box, generally located in a closet) and disconnect the battery backup system. Just unplug either the BLACK or RED wire. This will disconnect ALL the power to your system.
Please call the office during business hours to speak to a technician. 814-790-5575